1. Do you ship internationally?
Yes, we currently ship to the following countries; USA, Canada, Australia, UK, Ireland, Israel and New Zealand.
2. Will I be charged with Customs & Taxes?
You may be liable to pay duties and taxes in your country (if applicable) once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office
3. Can I pick up my order from your warehouse?
Unfortunately not, we are entirely a web based business
4. What forms of payment do you accept?
We use the trusted and secure payment processor - Stripe and also Paypal. Payments are made are over a Secure SSL connection. Both types of payment systems accept major credit cards; Visa, Mastercard & AMEX. All transactions are processed in US Dollars ($USD)
5. Are my credit card details secure?
Yes, absolutely we do not store any of your credit card information. We offer 100% Secure Purchasing - Our Shopping Cart is Secured via SSL connection for your protection. We do not store any of your credit card information
6. Where is my Order Confirmation?
The order confirmation email is sent to the email address used at checkout within 24 hours. It is important to ensure that you enter your email address correctly during the checkout process as this is how we communicate with you. Please check your 'spam' or 'junk' folder, as it may have ended up in there. Please note that we cannot guarantee delivery if the information provided at checkout is inaccurate. It is important that you double check your shipping and billing information during checkout and again when you receive your order confirmation email. We will not refund or replace orders in which inaccurate information deems a shipment as undeliverable by our courier(s). We have a strict policy regarding the modification of shipping and/or billing address changes and cannot guarantee updates to this information once the shipment is processed through our shipping department. Thank you for understanding
7. Why isn't my order shipped right away?
Once you have placed your order with us it goes through a process; Order verification, tailoring, quality check & packaging. All orders are sent to one of our international warehouses within 24 hours after the order is placed. The warehouse that stocks the product will then process your order before sending out direct to you, which can take from one or up to five days. Time frame for shipping is approximately; 7 - 20 business days, so please be patient as shipping times can vary from time to time due to seasonal holidays & / or unforeseen weather events
8. My order never arrived?
If your order has not arrive, please first check a few things. Your order may be delayed due to Seasonal Holidays and /or unforeseen weather events, so please be patient. Next check the order TRACKING NUMBER we have provided you in the order confirmation. If you are still not able to locate your order, please send us an email; email@example.com including your order number and we will be happy to help!
9. I ordered 2+ items, but only received one... where's the rest of my order?
If your order consists of multiple different items from our store, they may be shipped separately & at different times, this is because we have warehouses around the globe . We do this so your order will get to you within a faster time frame. So you may receive one item before the next and a few days apart. So there is no need to panic, if you don't receive all of your order at once, they are simply on their way to you! A tracking number will be provided for each delivery in this case (apart from free plus shipping items, a tracking number is not provided for these offers)
10. My order arrived damaged
If your order arrives damaged please send us an email detailing your order number and the issue at hand ie. damaged item received. If your order was damaged during transit please include photographs of the damage to your order and we will sort this out for you: firstname.lastname@example.org
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12. What if I still need help?
A: That’s what we’re here for. Contact us via email at; email@example.com